Shared Service Advisor

Reporting to the Head of Operational People Services this role is responsible for delivering the day-to-day HR business basics across Princess.

The role holder will be part of a team delivering support on people processes, recruitment, wellbeing, routine HR matters, basic grievances and disciplinaries, induction, PTC admin and logistics as well as advising an employee and manager self-service for the HRIS.

Shared Services Advisors are a dedicated, accessible and knowledgeable team, providing a hub for routine people related policy and process matters, having a thorough knowledge of the Shared Service areas of responsibility, they focus on delivery to both their PTC colleagues and the wider Princess workforce.

What You'll Do:

Key responsibilities will include:

Supporting the leaders and managers throughout Princess Yachts to deliver their Charter and AOP commitments through their people.
Champion the People Team as enablers for the business
Cut through “red tape” and form filling – challenges the “why” and leads on pragmatic solutions.

Recruitment Cycle – working closely with the Talent Acquisition and Development Manager

Carry out the complete operational recruitment cycle for vacant roles, including responses to vacancy queries, applications, interviews, selection and rejection ensuring that candidates feel supported throughout the process. This will also include supporting the sourcing of applicants in conjunction with the Talent Acquisition & Development Manager, liaising with hiring managers, assessing candidates and dealing with candidates during the interview and trade tests process.
Manage requests for references where required in relation to new starters.
Review and update Job Descriptions as necessary.

New Employee Onboarding and Inductions – working closely with and supporting the L&D Team

Support the onboarding of successful candidates including issuing paperwork and conducting any relevant checks.
Arrange, to administer and support the delivery of new starter inductions in conjunction with the L&D Team.

Communications

Prepare employee communications documents on a variety of topics for distribution across the business.
Assist in the preparation and delivery of Employee Surveys.

Disciplinaries & Grievances

Conduct basic investigations in relation to employee grievances or disciplinaries.
Provide advice and support with more complex employee relations issues, including conflict resolution and disciplinary actions.

Learning & Development

Assist employees with course booking/enrolments.
Assist the L&D, Talent & Performance Manager with the distribution and management of company-wide training programmes where necessary.

Apprenticeships

Support with the administration of the apprentice programme.

Employee Lifecycle

Manage the end-to-end employee lifecycle by providing the routine advice and administration needed for promotions, transfers, family leave periods and exit.
Accurately input and update where necessary, the confidential personal data of employees into the HR
Database software.
Accurately maintain employee Personnel Files ensuring adherence to the UK GDPR and Company
Document Retention Policy.
Process administration connected to employee absence, performance and development.
Manage the organisation of employee service milestones, including long service letters, gifts and lunches.

Wellbeing

Provide support and assistance where required.

General HR

Manage and respond to queries received into the HR email inbox.
Provide day to day operational support throughout the PTC Team.
Assist with general people related issues where required.
Undertake necessary data collating activities where required by Stakeholders.
Deal with reference requests from potential new employers of leavers.
Undertake important data input and collation activities and support the PTC Operations Team with these tasks where necessary.
Operational delivery of day-to-day activities related to the specialised areas of the PTC Department.

This list is not intended to be exhaustive as the role may require other duties appropriate to the role.

What We're Looking For:

Knowledge And Skills Required

Possession of a CIPD Level 3 qualification, or relevant equivalent, or equivalent experience.
A minimum of 3 years’ in a similar role.
Demonstrable general HR knowledge proven within a manufacturing environment.
Experience of working across multiple People related disciplines.
Confident and competent in the use of information technology in day to-day work, including standard
Microsoft Office applications.

Desirable

Experience within the Marine sector.
A recognised mentoring or coaching qualification.

Key Behaviours

Authenticity, honesty and integrity.
Flexibility to operate and contribute in a changing environment.
Ability to adopt a pragmatic approach to problem solving and make suggestions for implementing change.
A team player, working alongside others with positivity and respect.
Proven background of high attention to detail.
Strong communication skills, both written and verbal.
Excellent planning, organising and prioritising skills.
Customer and production focused
A willingness to take full ownership of the role and to go above and beyond.
Excellent interpersonal skills including the ability to build effective relationships of high credibility with
Stakeholders.
Liaise with staff and colleagues in a professional, approachable and results orientated manner.

Why Join Us?

Be part of a leading luxury yacht brand.
Work in a collaborative environment with opportunities to grow.
Contribute to cutting-edge yacht design and innovation.

Ready to take your career to the next level? Apply below.

Princess Yachts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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RECRUITMENT PRIVACY STATEMENT

Your Privacy and Princess Yachts Limited

This Recruitment Privacy Statement sets out how we, Princess Yachts Limited whose registered office is at Newport Street, Plymouth, PL1 3QG (Company Number 00856633, Country of Origin: England and Wales) (“Princess”, “We”, “Us” or “Our”), intend to protect your privacy when applying for a role with us using our Recruitment site, and describes your rights and the manner in which any of your personal data will be collected and used.

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We collect personal data about you to help in the recruitment process. This data consists of personal information such as your name, address, e-mail address, work and education history, plus your nationality, and may include health records. Most of this information will be collected directly from you, but we may also receive information about you from your named referees depending on your role, from whom we collect the following categories of data: full name, periods of previous employment, performance during previous employment. We may also process your information from publicly accessible sources, such as Linkedin, etc., where we collect your full name, email, work history, and other data included on your profile.

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By continuing with your submission and registering your details with us, you understand that we will:

collect and process your data, including any personal data, for the purposes of your prospective and, if successful, continuing employment with us, including, where appropriate, us conducting necessary checks and any investigation to protect our business interests.
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to access or receive a copy of the personal data held about you;
to request us to make any changes to your personal data if it is inaccurate or incomplete;
to request your personal data is erased where we do not have a compelling reason to continue to process such data in certain circumstances;
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to object to, or restrict, our processing of your personal data in certain circumstances;
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to lodge a complaint with the data protection regulator, which is the Information Commissioner’s Office.

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