Princess Yachts are currently recruiting for a Field Support Technician to work at our Newport Street site in Plymouth.

Field Support Technician

Job Family: Aftersales

5 day week

(Mon to Thurs 7.30am to 4.30pm, Fri 7.30am to 12.30pm)

Salary: Circa £50,000 Depending on experience

Must have a valid passport and able to travel extensively – globally

Must have a valid driving license

MAIN GOALS AND OBJECTIVES

To investigate and document the condition of a vessel or a quality concern on behalf of the business

To undertake rectification works authorised by the business both in the UK and Overseas

To be represent the business in a professional and courteous manner at all times, being respectful of customers, their yacht(s) and the circumstances that require intervention by Princess Yachts Limited.

 

Objectives

• Fix First Time
• Exceed customer expectations

 

RESPONSIBILITIES/ TASKS

Field Support

• Carry out high quality works in line with GWI and best practice
• To be respectful of the yacht, ensuring access routes and working areas are fully protected prior to works commencing
• To ensure that all waste is disposed of in accordance with local regulations and that the yacht is cleaned prior to sign off
• Liaising with Distributors and PYL colleagues to determine the scope of works and deliver Fix First Time
• Working onboard yachts in marinas, shipyards or private residences
• Travelling for extended periods of time and working out of hours to complete jobs in agreed timeframes
• Travelling at short notice.

Fix First Time

• Audit or testing of vessels to establish the condition and scope of works required
• Determine the parts, materials, equipment, facilities and timeframe required to undertake the required works
• Ensuring all parts, materials, equipment and facilities are in place prior to commencement of works

HS&E

• Being responsible for your personal safety when auditing a vessel or undertaking works and the safety of your colleagues or other persons onboard the vessel
• Understand and follow the companies H&SE policies when working offsite; liaising with direct managers to minimise risks or concerns
• Ensure all personal contact details are valid prior to travel
• Ensure all relevant Insurance certificates & VISA requirements are in place.
• Know the Out of Hours contacts

Reporting

• Provide regular updates to direct managers on the progress of audits or works
• Field Reports to document a vessel condition pre & post works, detailing the root cause of defects & repair process(s)
• Document any other concerns found and report to direct managers

 

MAIN COMPETENCY

• • Grade 7 or equivalent experience
  • Comprehensive knowledge of and familiarity with:
  • Princess Model range
  • Princess Build Standards & Processes
  • Electrical and Mechanical systems installed on Princess craft
  • GRP & Carpentry processes

 

Social Competency

• Communication
• Teamwork
• Planning and Organisation of workload
• Flexibility

 

Personal Competency

• Responsibility
• Initiative
• Problem Solving
• Innovation

 

Technical Competency

• Technical experience
• Trade Skills

 

BENEFITS

• Holiday – above statutory guidelines
• Pension – employer contributions
• Generous sick pay scheme
• Perkbox employee discounts nationally and locally
• Life Assurance
• Car Park
• Boat Trips
• Boat Shows
• Christmas Kids Party
• Training and Development
• Long Service Awards / Money / Badges / Letters
• Simply Health Cash Plan
• Family Days
• EAP (Employee Assistance Programme – free counselling/Wellbeing advice)
• OH / Physio support
• Bereavement Leave – above statutory guidelines
• Retirement support / working days run down
• Private Health Care (dependant of level of position – Management level and above)

 

IF YOU’RE READY TO TAKE THE NEXT STEP IN YOUR CAREER, APPLY NOW WITH YOUR CV TO [email protected]

Closing date 25/08/23.

Contact the recruitment team